Privacy Policy

Table of Contents

• Preamble
• Data Controller
• Overview of Processing Activities
• Relevant Legal Bases
• Security Measures
• International Data Transfers
• Deletion of Data
• Rights of Data Subjects
• Use of Cookies
• Provision of the Online Offer and Web Hosting
• Contact and Inquiry Management
• Web Analytics, Monitoring and Optimization
• Presence on Social Networks (Social Media)
• Plugins and Embedded Features and Content
• Amendment and Update of the Privacy Policy

Data Controller

E.N. Philippi
Zug 344
6764 Lech
Austria

E-Mail-Adresse:
office@balma.at

Overview of Processing Activities

The following overview summarizes the types of data processed and the purposes of their processing and refers to the data subjects.

Types of Data Processed

• Inventory Data
• Location Data
• Contact Data
• Content Data
• Usage Data
• Meta, Communication and Process Data

Categories of Data Subjects

• Communication Partners
• Users

Purposes of Processing

• Contact Requests and Communication
• Security Measures
• Reach Measurement
• Management and Response to Inquiries
• Feedback
• Marketing
• Profiles with User-Related Information
• Delivery of Our Online Offer and User Experience
• Information Technology Infrastructure

Relevant Legal Bases

Relevant Legal Bases under the GDPR: Below you will find an overview of the legal bases of the GDPR on which we process personal data. Please note that in addition to the provisions of the GDPR, national data protection regulations may apply in your or our country of residence or registered office. Furthermore, should more specific legal bases be relevant in individual cases, we will inform you of these in the privacy policy.

• Einwilligung (Art. 6 Abs. 1 S. 1 lit. a) DSGVO) – Die betroffene Person hat ihre Einwilligung in die Verarbeitung der sie betreffenden personenbezogenen Daten für einen spezifischen Zweck oder mehrere bestimmte Zwecke gegeben.
• Vertragserfüllung und vorvertragliche Anfragen (Art. 6 Abs. 1 S. 1 lit. b) DSGVO) – Die Verarbeitung ist für die Erfüllung eines Vertrags, dessen Vertragspartei die betroffene Person ist, oder zur Durchführung vorvertraglicher Maßnahmen erforderlich, die auf Anfrage der betroffenen Person erfolgen.
• Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR) – Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

National Data Protection Regulations in Austria: In addition to the data protection regulations of the GDPR, national data protection regulations apply in Austria. These include in particular the Federal Act on the Protection of Natural Persons with regard to the Processing of Personal Data (Data Protection Act – DSG). The Data Protection Act contains specific regulations in particular on the right to information, the right to rectification or erasure, the processing of special categories of personal data, processing for other purposes and transmission, as well as automated decision-making in individual cases.

Note on the Applicability of GDPR and Swiss DPA: This privacy notice serves to provide information under both the Swiss Federal Act on Data Protection (Swiss DPA) and the General Data Protection Regulation (GDPR). For this reason, we kindly ask you to note that due to the broader spatial application and comprehensibility, the terms of the GDPR are used. In particular, instead of the terms “processing” of “personal data”, “overriding interest” and “particularly sensitive personal data” used in the Swiss DPA, the terms “processing” of “personal data” as well as “legitimate interest” and “special categories of data” used in the GDPR are employed. However, the legal meaning of the terms will continue to be determined in accordance with the Swiss DPA within the scope of its applicability.

Security Measures

In accordance with legal requirements, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing, as well as the varying likelihood and severity of the risks to the rights and freedoms of natural persons, we implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

The measures include in particular ensuring the confidentiality, integrity and availability of data by controlling physical and electronic access to the data as well as access, input, disclosure, ensuring availability and segregation relating to it. Furthermore, we have established procedures that ensure the exercise of data subject rights, the deletion of data and responses to data threats. Moreover, we take into account the protection of personal data already during the development or selection of hardware, software and procedures in accordance with the principle of data protection through privacy by design and privacy-friendly default settings.

TLS/SSL Encryption (https): To protect the data of users transmitted via our online services, we use TLS/SSL encryption. Secure Sockets Layer (SSL) is the standard technology for securing internet connections by encrypting data transmitted between a website or app and a browser (or between two servers). Transport Layer Security (TLS) is an updated and more secure version of SSL. Hyper Text Transfer Protocol Secure (HTTPS) is displayed in the URL when a website is secured by an SSL/TLS certificate.

International Data Transfers

Data Processing in Third Countries: If we process data in a third country (i.e., outside the European Union (EU), the European Economic Area (EEA)) or if processing takes place in the context of using third-party services or the disclosure or transmission of data to other persons, entities or companies, this only occurs in accordance with legal requirements. If the level of data protection in the third country has been recognized by means of an adequacy decision (Art. 45 GDPR), this serves as the basis for the data transfer. Otherwise, data transfers only take place if the level of data protection is otherwise secured, in particular through Standard Contractual Clauses (Art. 46 para. 2 lit. c GDPR), explicit consent or in the case of contractual or legally required transmission (Art. 49 para. 1 GDPR). Furthermore, we will inform you of the basis for third country transfers for individual providers from third countries, whereby adequacy decisions take priority as a basis. Information on third country transfers and existing adequacy decisions can be found in the information provided by the EU Commission: https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection_de.

EU-US Trans-Atlantic Data Privacy Framework: Within the framework of the so-called “Data Privacy Framework” (DPF), the EU Commission has also recognized the level of data protection as secure for certain companies from the USA under the adequacy decision of 10 July 2023. The list of certified companies as well as further information about the DPF can be found on the website of the U.S. Department of Commerce at https://www.dataprivacyframework.gov/ (in English). We inform you in our privacy notices which service providers we use that are certified under the Data Privacy Framework.

Deletion of Data

The data we process will be deleted in accordance with legal requirements as soon as the consents granted for processing are revoked or other permissions cease to apply (e.g., if the purpose for processing this data no longer applies or it is not required for that purpose). If the data is not deleted because it is required for other legally permissible purposes, its processing will be restricted to these purposes. This means that the data will be blocked and not processed for other purposes. This applies, for example, to data that must be retained for commercial or tax law reasons or whose storage is necessary for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person. Within our privacy notices, we may provide users with further information on the deletion and retention of data that specifically applies to the respective processing procedures.

Rights of Data Subjects

Rights of Data Subjects under the GDPR: As a data subject under the GDPR, you have various rights, which arise in particular from Art. 15 to 21 GDPR:

• Right to Object: You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is based on Art. 6 para. 1 lit. e or f GDPR; this also applies to profiling based on these provisions. If personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing.
• Right to Withdraw Consent: You have the right to withdraw given consents at any time.
• Right to Access: You have the right to request confirmation as to whether relevant data is being processed and to obtain information about this data as well as further information and a copy of the data in accordance with legal requirements.
• Right to Rectification: In accordance with legal requirements, you have the right to request the completion of data concerning you or the correction of inaccurate data concerning you.
• Right to Erasure and Restriction of Processing: In accordance with legal requirements, you have the right to request that data concerning you be deleted without delay, or alternatively, in accordance with legal requirements, to request a restriction of the processing of the data.
• Right to Data Portability: You have the right to receive data concerning you that you have provided to us in a structured, commonly used and machine-readable format in accordance with legal requirements, or to request its transmission to another controller.
• Complaint to Supervisory Authority: In accordance with legal requirements and without prejudice to any other administrative or judicial remedy, you also have the right to lodge a complaint with a data protection supervisory authority, in particular a supervisory authority in the Member State where you habitually reside, the supervisory authority of your place of work or the place of the alleged infringement, if you believe that the processing of personal data concerning you violates the GDPR.

Use of Cookies

Cookies are small text files or other storage markers that store information on end devices and read information from end devices. For example, to save the login status in a user account, a shopping cart content in an e-shop, the accessed content or functions used in an online offer. Cookies can also be used for different purposes, e.g., for the purposes of functionality, security and convenience of online offers as well as for creating analyses of visitor flows.

Notes on Consent: We use cookies in accordance with legal regulations. Therefore, we obtain prior consent from users, unless this is not required by law. Consent is particularly not necessary if the storage and reading of information, including cookies, is absolutely necessary to provide users with a telemedia service (i.e., our online offer) that they have expressly requested. Strictly necessary cookies generally include cookies with functions that serve the display and operability of the online offer, load balancing, security, storage of users’ preferences and choices, or similar purposes related to the provision of the main and secondary functions of the online offer requested by users. The revocable consent is clearly communicated to users and contains information about the respective cookie usage.

Notes on Legal Bases for Data Protection: The legal basis under data protection law on which we process users’ personal data with the help of cookies depends on whether we ask users for consent. If users consent, the legal basis for processing their data is the declared consent. Otherwise, the data processed with the help of cookies is processed on the basis of our legitimate interests (e.g., in the commercial operation of our online offer and improvement of its usability) or, if this is done within the scope of fulfilling our contractual obligations, when the use of cookies is necessary to fulfill our contractual obligations. We provide information on the purposes for which cookies are processed by us in the course of this privacy policy or as part of our consent and processing procedures.

Storage Duration: With regard to storage duration, the following types of cookies are distinguished:

• Temporary Cookies (also: Session Cookies): Temporary cookies are deleted at the latest after a user has left an online offer and closed their end device (e.g., browser or mobile application).
• Permanent Cookies: Permanent cookies remain stored even after the end device is closed. For example, the login status can be saved or preferred content can be displayed directly when the user visits a website again. Likewise, the data collected from users with the help of cookies can be used for reach measurement. Unless we provide users with explicit information about the type and storage duration of cookies (e.g., when obtaining consent), users should assume that cookies are permanent and that the storage duration can be up to two years.

General Information on Withdrawal and Objection (so-called “Opt-Out”): Users can withdraw their consent at any time and object to processing in accordance with legal requirements. To do so, users can, among other things, restrict the use of cookies in their browser settings (although this may also limit the functionality of our online offer). An objection to the use of cookies for online marketing purposes can also be declared via the websites https://optout.aboutads.info and https://www.youronlinechoices.com/.

• Further Information on Processing Operations, Procedures and Services:

Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR). Consent (Art. 6 para. 1 sentence 1 lit. a GDPR).

• Processing of Cookie Data Based on Consent: We use a cookie consent management procedure in which users’ consent to the use of cookies and the processing and providers mentioned in the cookie consent management procedure is obtained and can be managed and revoked by users. The declaration of consent is stored so that the query does not have to be repeated and the consent can be proven in accordance with legal obligations. The storage can be server-side and/or in a cookie (so-called opt-in cookie or using comparable technologies) in order to be able to assign the consent to a user or their device. Subject to individual information about the providers of cookie management services, the following information applies: The consent storage period can be up to two years. A pseudonymous user identifier is created and stored together with the time of consent, information on the scope of consent (e.g., which categories of cookies and/or service providers) as well as the browser, system and end device used; Legal Bases: Consent (Art. 6 para. 1 sentence 1 lit. a GDPR).
• BorlabsCookie: Cookie consent management; Service Provider: Execution on servers and/or computers under our own data protection responsibility; Website: https://de.borlabs.io/borlabs-cookie/. Additional Information: An individual user ID, language as well as types of consent and the time of their submission are stored server-side and in a cookie on the user’s device.

Provision of the Online Offer and Web Hosting

The user wants me to translate: “Wir verarbeiten die Daten der Nutzer, um ihnen unsere Online-Dienste zur Verfügung stellen zu können. Zu diesem Zweck verarbeiten wir die IP-Adresse des Nutzers, die notwendig ist, um die Inhalte und Funktionen unserer Online-Dienste an den Browser oder das Endgerät der Nutzer zu übermitteln.”
This is about processing user data to provide online services, particularly processing IP addresses.

• Types of Data Processed: Usage Data (e.g., visited websites, interest in content, access times); Meta, Communication and Process Data (e.g., IP addresses, time information, identification numbers, consent status).
• Data Subjects: Users (e.g., website visitors, users of online services).
• Purposes of Processing: Provision of our online offer and user-friendliness; Information Technology Infrastructure (operation and provision of information systems and technical devices (computers, servers, etc.)). Security Measures.
• Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR).

Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR). Consent (Art. 6 para. 1 sentence 1 lit. a GDPR).

• Provision of Online Offer on Rented Storage Space: To provide our online offer, we use storage space, computing capacity and software that we rent or otherwise obtain from a corresponding server provider (also called “web hoster”); Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR).
• Collection of Access Data and Logfiles: No logfiles are stored.
• DomainFactory: Services in the field of providing information technology infrastructure and related services (e.g., storage space and/or computing capacity); Service Provider: Domainfactory GmbH, c/o WeWork, Neuturmstrasse 5, 80331 Munich, Germany; Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR); Website: https://www.df.eu; Privacy Policy: https://www.df.eu/de/datenschutz. Data Processing Agreement: https://www.df.eu/de/support/formulare/.

Contact and Inquiry Management

When contacting us (e.g., by post, contact form, email, telephone or via social media) as well as within the scope of existing user and business relationships, the information of inquiring persons is processed to the extent necessary to respond to contact requests and any requested measures.

• Types of Data Processed: Contact Data (e.g., email, telephone numbers); Content Data (e.g., inputs in online forms); Usage Data (e.g., visited websites, interest in content, access times); Meta, Communication and Process Data (e.g., IP addresses, time information, identification numbers, consent status).
• Data Subjects: Communication Partners.
• Purposes of Processing: Contact Requests and Communication; Management and Response to Inquiries; Feedback (e.g., collecting feedback via online form). Provision of our online offer and user-friendliness.
• Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR). Performance of Contract and Pre-contractual Inquiries (Art. 6 para. 1 sentence 1 lit. b GDPR).

Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR). Consent (Art. 6 para. 1 sentence 1 lit. a GDPR).

• Contact Form: When users contact us via our contact form, email or other communication channels, we process the data provided to us in this context to handle the communicated request; Legal Bases: Performance of Contract and Pre-contractual Inquiries (Art. 6 para. 1 sentence 1 lit. b GDPR), Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR).

Web Analytics, Monitoring and Optimization

Web analytics (also referred to as “reach measurement”) serves to evaluate the visitor flows to our online offer and may include behavior, interests or demographic information about visitors, such as age or gender, as pseudonymous values. With the help of reach analysis, we can, for example, identify at what time our online offer or its functions or content are used most frequently or invite reuse. Likewise, we can track which areas require optimization.

In addition to web analytics, we can also use testing procedures to test and optimize different versions of our online offer or its components, for example.

Unless otherwise stated below, profiles, i.e., data aggregated for a usage process, may be created for these purposes and information may be stored in and read from a browser or end device. The information collected includes in particular websites visited and elements used there as well as technical information, such as the browser used, the computer system used and information about usage times. If users have consented to the collection of their location data by us or by the providers of the services we use, location data may also be processed.

Users’ IP addresses are also stored. However, we use an IP masking procedure (i.e., pseudonymization by shortening the IP address) to protect users. In general, no clear data of users (such as email addresses or names) is stored in the context of web analytics, A/B testing and optimization, but rather pseudonyms. This means that we, as well as the providers of the software used, do not know the actual identity of the users, but only the information stored in their profiles for the purposes of the respective procedures.

• Types of Data Processed: Usage Data (e.g., visited websites, interest in content, access times); Meta, Communication and Process Data (e.g., IP addresses, time information, identification numbers, consent status).
• Data Subjects: Users (e.g., website visitors, users of online services).
• Purposes of Processing: Reach Measurement (e.g., access statistics, recognition of returning visitors); Profiles with User-Related Information (creation of user profiles). Provision of our online offer and user-friendliness.
• Security Measures: IP Masking (pseudonymization of the IP address).
• Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR).

Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR). Consent (Art. 6 para. 1 sentence 1 lit. a GDPR).

• Google Analytics 4: We use Google Analytics to measure and analyze the use of our online offer based on a pseudonymous user identification number. This identification number does not contain any unique data such as names or email addresses. It is used to assign analysis information to an end device in order to identify which content users have accessed within one or different usage processes, which search terms they have used, whether they have accessed them again or have interacted with our online offer. The time of use and its duration are also stored, as well as the sources of users that refer to our online offer and technical aspects of their end devices and browsers. Pseudonymous profiles of users are created with information from the use of different devices, whereby cookies may be used. Google Analytics does not log or store individual IP addresses for EU users. However, Analytics provides coarse geographic location data by deriving the following metadata from IP addresses: City (and the derived latitude and longitude of the city), Continent, Country, Region, Subcontinent (and ID-based equivalents). For EU traffic, the IP address data is used exclusively for this derivation of geolocation data before being immediately deleted. It is not logged, is not accessible and is not used for further purposes. When Google Analytics collects measurement data, all IP queries are performed on EU-based servers before traffic is forwarded to Analytics servers for processing; Service Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR); Website: https://marketingplatform.google.com/intl/de/about/analytics/; Privacy Policy: https://policies.google.com/privacy; Data Processing Agreement: https://business.safety.google/adsprocessorterms/; Basis for Third Country Transfer: EU-US Data Privacy Framework (DPF), Standard Contractual Clauses (https://business.safety.google/adsprocessorterms); Opt-Out Option: Opt-Out Plugin: https://tools.google.com/dlpage/gaoptout?hl=de, Settings for the display of advertisements: https://adssettings.google.com/authenticated. Further Information: https://business.safety.google/adsservices/ (types of processing and data processed).

Presence on Social Networks (Social Media)

We maintain online presences within social networks and process user data in this context in order to communicate with users active there or to provide information about us.

We would like to point out that user data may be processed outside the European Union. This may result in risks for users, as it could, for example, make it more difficult to enforce users’ rights.

Furthermore, user data is generally processed within social networks for market research and advertising purposes. For example, usage profiles can be created based on user behavior and the resulting interests of users. The usage profiles can in turn be used, for example, to place advertisements within and outside the networks that presumably correspond to the interests of users. For these purposes, cookies are generally stored on users’ computers, in which the usage behavior and interests of users are stored. Furthermore, data may also be stored in usage profiles regardless of the devices used by users (especially if users are members of the respective platforms and are logged in to them).

For a detailed description of the respective processing forms and opt-out options, we refer to the privacy policies and information provided by the operators of the respective networks.

Also in the case of information requests and the assertion of data subject rights, we point out that these can be asserted most effectively with the providers. Only the providers have access to users’ data and can take appropriate measures directly and provide information. However, if you still need help, you can contact us.

• Types of Data Processed: Contact Data (e.g., email, telephone numbers); Content Data (e.g., inputs in online forms); Usage Data (e.g., visited websites, interest in content, access times); Meta, Communication and Process Data (e.g., IP addresses, time information, identification numbers, consent status).
• Data Subjects: Users (e.g., website visitors, users of online services).
• Purposes of Processing: Contact Requests and Communication; Feedback (e.g., collecting feedback via online form). Marketing.
• Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR).

Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR). Consent (Art. 6 para. 1 sentence 1 lit. a GDPR).

• Instagram: Social Network; Service Provider: Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR); Website: https://www.instagram.com. Privacy Policy: https://instagram.com/about/legal/privacy.
• Facebook Pages: Profiles within the social network Facebook – Together with Meta Platforms Ireland Limited, we are responsible for the collection (but not the further processing) of data from visitors to our Facebook page (so-called “fan page”). This data includes information about the types of content that users view or interact with, or actions they take (see “Things You and Others Do and Provide” in the Facebook Data Policy: https://www.facebook.com/policy), as well as information about the devices users use (e.g., IP addresses, operating system, browser type, language settings, cookie data; see “Device Information” in the Facebook Data Policy: https://www.facebook.com/policy). As explained in the Facebook Data Policy under “How Do We Use This Information?”, Facebook also collects and uses information to provide analytics services, called “Page Insights”, to page operators so that they can gain insights into how people interact with their pages and the content associated with them. We have concluded a special agreement with Facebook (“Information about Page Insights”, https://www.facebook.com/legal/terms/page_controller_addendum), which in particular regulates what security measures Facebook must observe and in which Facebook has agreed to fulfill data subject rights (i.e., users can, for example, submit information or deletion requests directly to Facebook). The rights of users (in particular to information, deletion, objection and complaint to the competent supervisory authority) are not restricted by the agreements with Facebook. Further information can be found in the “Information about Page Insights” (https://www.facebook.com/legal/terms/information_about_page_insights_data); Service Provider: Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland; Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR); Website: https://www.facebook.com; Privacy Policy: https://www.facebook.com/about/privacy; Basis for Third Country Transfer: EU-US Data Privacy Framework (DPF), Standard Contractual Clauses (https://www.facebook.com/legal/EU_data_transfer_addendum). Further Information: Joint Controller Agreement: https://www.facebook.com/legal/terms/information_about_page_insights_data. The joint responsibility is limited to the collection by and transmission of data to Meta Platforms Ireland Limited, a company based in the EU. Further processing of the data is the sole responsibility of Meta Platforms Ireland Limited, which in particular concerns the transmission of data to the parent company Meta Platforms, Inc. in the USA (on the basis of the Standard Contractual Clauses concluded between Meta Platforms Ireland Limited and Meta Platforms, Inc.).
• X: Social Network; Service Provider: Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland; Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR). Privacy Policy: https://twitter.com/privacy, (Settings: https://twitter.com/personalization).
• YouTube: Social Network and Video Platform; Service Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR); Privacy Policy: https://policies.google.com/privacy; Basis for Third Country Transfer: EU-US Data Privacy Framework (DPF). Opt-Out Option: https://adssettings.google.com/authenticated.
• flockler: Creation and integration of a so-called “Social Media Wall”, both posts written by us on social networks or publicly written by users that mention us, for example, or use a hashtag with our company or campaign name; Service Provider: Flockler Oy, Rautatienkatu 21 B, 33100 Tampere, Finland; Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR); Website: https://flockler.com/de; Privacy Policy: https://flockler.com/privacy-policy; Data Processing Agreement: https://flockler.com/dpa; Further Information: The content of the integrated posts is automatically obtained from the respective social platforms in accordance with the terms and conditions and permissions of the authors, and users can object to their display at any time. The authors are generally responsible for the content of the posts. Without prejudice to users’ statutory rights as data subjects, in the event of complaints about posts not written by us, we recommend contacting the respective authors or platforms (also) in order to remove the posts at the source. Security Measures by Flockler: https://flockler.com/technical-and-organisational-measures.

Plugins and Embedded Features and Content

We integrate functional and content elements into our online offer that are obtained from the servers of their respective providers (hereinafter referred to as “third-party providers”). These may include, for example, graphics, videos or city maps (hereinafter uniformly referred to as “content”).

The integration always requires that the third-party providers of this content process users’ IP addresses, as they could not send the content to their browsers without the IP address. The IP address is therefore necessary for the display of this content or functions. We strive to use only content whose respective providers use the IP address solely for the delivery of the content. Third-party providers may also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. Through the “pixel tags”, information such as visitor traffic on the pages of this website can be evaluated. The pseudonymous information may also be stored in cookies on users’ devices and may contain, among other things, technical information about the browser and operating system, referring websites, visit time and other information about the use of our online offer, as well as being linked to such information from other sources.

• Types of Data Processed: Usage Data (e.g., visited websites, interest in content, access times); Meta, Communication and Process Data (e.g., IP addresses, time information, identification numbers, consent status); Inventory Data (e.g., names, addresses); Contact Data (e.g., email, telephone numbers); Content Data (e.g., inputs in online forms). Location Data (information on the geographical position of a device or person).
• Data Subjects: Users (e.g., website visitors, users of online services).
• Purposes of Processing: Provision of our online offer and user experience.
• Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR).

Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR). Consent (Art. 6 para. 1 sentence 1 lit. a GDPR).

• Google Maps: We integrate the maps of the “Google Maps” service provided by Google. The data processed may include in particular users’ IP addresses and location data; Service Provider: Google Cloud EMEA Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland; Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR); Website: https://mapsplatform.google.com/; Privacy Policy: https://policies.google.com/privacy. Basis for Third Country Transfer: EU-US Data Privacy Framework (DPF).
• YouTube Videos: Video content; Service Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland; Legal Bases: Legitimate Interests (Art. 6 para. 1 sentence 1 lit. f GDPR); Website: https://www.youtube.com; Privacy Policy: https://policies.google.com/privacy; Basis for Third Country Transfer: EU-US Data Privacy Framework (DPF). Opt-Out Option: Opt-Out Plugin: https://tools.google.com/dlpage/gaoptout?hl=de, Settings for the display of advertisements: https://adssettings.google.com/authenticated.
• Tablex Gastro Software GmbH: an external service used for table reservations at the Balma Restaurant | Apart. The service provider is responsible for data processing on this website. Service Provider: Tablex Gastro Software GmbH, Lassersdorf 10, 4201 Gramastetten, Austria; Website: https://www.tablex.at; Privacy Policy: https://www.tablex.at/DATENSCHUTZ
• Casablanca Hotelsoftware GmbH: an external service used for apartment reservations at Balma Restaurant | Apart.

Inquiries and Bookings
1. Description and Scope of Data Processing
When you make an inquiry or booking on our website, we collect the data necessary to process your response or reservation, which includes in particular your name, your telephone number, your email address (“contact data”) as well as the date of your arrival and departure, your hotel and type of room booked (“booking data”).
At the time the message is sent, the following data is also stored: • The user’s IP address • Date and time of the inquiry
Alternatively, contact can be made via the email address provided. In this case, the user’s personal data transmitted with the email is stored.

2. Legal Basis for Data Processing
The legal basis for processing data when the user has given consent is Art. 6 para. 1 lit. a GDPR.
The legal basis for processing data transmitted in the course of sending an email is Art. 6 para. 1 lit. f GDPR. If the email contact is aimed at concluding a contract, an additional legal basis for processing is Art. 6 para. 1 lit. b GDPR.
3. Purpose of Data Processing
Your inquiry or booking data is collected to make your reservation possible. Furthermore, your data is generally not shared with third parties. (Exception for data processing see below) Under no circumstances will your contact data be sold or lent. Due to legal requirements and corresponding court or administrative orders, we are obliged in exceptional cases to disclose data to the ordering authorities or courts. This only occurs within the scope of our legal obligations.
The other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our information technology systems.
In the course of this data processing, we forward the collected personal data to the following third parties (data processors): • Casablanca Hotelsoftware GmbH, Öde 58, 6491 Schönwies, Austria, Tel.: +43-(0)5418-5622, Email: verkauf@casablanca.at
4. Storage Duration
The data will be deleted as soon as it is no longer required to achieve the purpose for which it was collected. For the personal data from the contact form input mask and those sent by email, this is the case when the respective conversation with the user has ended. The conversation is ended when it can be inferred from the circumstances that the matter in question has been conclusively resolved.
5. Right to Object and Removal
The user has the option at any time to revoke their consent to the processing of personal data. If the user contacts us by email, they can object to the storage of their personal data at any time. In such a case, the conversation cannot be continued.

Please inform us of any revocation via our email address stated above. All personal data stored in the course of making contact will be deleted in this case.

Amendment and Update of the Privacy Policy

We ask you to regularly inform yourself about the content of our privacy policy. We will adjust the privacy policy as soon as changes in the data processing we carry out make this necessary. We will inform you as soon as the changes require any action on your part (e.g., consent) or any other individual notification becomes necessary.

If we provide addresses and contact information of companies and organizations in this privacy policy, please note that addresses may change over time and please verify the information before making contact.